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Xiaomi Finance's "repayment is overdue" solution is better

2019-5-20 14:03| 发布者: 左二爷| 查看: 297| 评论: 0|来自: 成都耍耍论坛www.scshuashua114.com

摘要: Recently, "Xiaomi Finance" encountered young users of the "collective spat"-obviously through the Xiaomi financial platform on time performance repayment, but the capital Loan Bank sent a "o ...
Recently, "Xiaomi Finance" encountered young users of the "collective spat"-obviously through the Xiaomi financial platform on time performance repayment, but the capital Loan Bank sent a "overdue warning" message, and even the risk of being "tainted" by the credit. The official apology statement of Xiaomi Finance, which is not clear, still allows many users to say "I can't understand".

In Xiaomi Financial's public statement to users, Xiaomi Financial stated that "due to the anomaly of the docking system with Minsheng Bank(6.100, 0.02, 0.33 %), the repayment information of a small number of users was not updated in time." However, affected users have stated that they do not accept such instructions.
Users are eager to understand what kind of "system anomaly" has led to such a major mistake. Where the hell is my repayment? Has this "overdue" been included in the credit system? Xiaomi Financial promised to solve the problem for 30 days. What kind of problems are solved? For users of these questions, Xiaomi Finance so far "unknown."
Technological innovation is the icing on the cake, and security is the bottom line of financial services. On Xiaomi Financial's official website, the focus of its publicity has been on saving money, fast, easy to use, and security. However, judging from this "overdue" incident, Xiaomi financial in the bottom line of credit security for users to close, guard the door. If it is a "system failure," why did the user discover the problem when the user was "overdue" many days after the repayment date? The "small number of users" officially declared by the public were affected by this incident. How much is this "small amount"?
"Xiaomi Finance-the first record of young people's credit collection", these users 'collective talk, indicating that in the credit era, users' credit awareness is getting stronger. With the further improvement of the social credit system, credit has gradually become one of the most important evaluation criteria for everyone to carry out social activities. Once young people are "on credit", they may have a serious impact on job hunting, housing, loan demand, etc.. What is even more ridiculous is that these young people are "paying" for the dishonesty of the company. When users love their credit records as much as they love their eyes, how can companies understate major mistakes?
Corporate errors allow users to collect credit once, and users may allow companies to "collect credit" for a lifetime. To do something wrong, one must not think that the problem can be solved naturally by delaying it. Instead, one should face the user's doubts with a real attitude and be responsible for the "first time young people seek credit". For the enterprise itself, it is urgent to act actively, to speak clearly about the problem and to restore the reputation of the enterprise. Technical BUGs can be repaired, and reputation BUGs may be accompanied by a lifetime. Xiaomi finance, the solution to the problem is really good.

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